Good To Know

Take a look below at some of our frequently asked questions and general 'good to knows' before your stay

Fanhams Hall Good to Knows
What key safety measure do I need to know about? Will I have to wear a mask?

In line with government guidelines, guests are required to wear a face mask when moving around the hotel and in public areas, unless you are enjoying food and drink

There are mandatory tasks where our team members are required to wear masks, however, where guidelines do not apply, wearing a mask is left to their personal discretion

Please demonstrate physical distancing to keep yourselves, fellow guests and our team as safe as possible

Please note our team members are not able to police government guidelines, so please be considerate to others at all times during your stay

Can you give me a sat nav link or post code?

Click here for directions through Google Maps, keep your eyes peeled for the sign to our hotel

Our post code is SG12 7PZ

What time is check-in and check-out?

We invite all guests to check in from 2pm and ask that you have checked out of your room by 11am

If you arrive before your room is ready, we do ask you store your luggage in your car if possible to minimise contact with your belongings

Can I cancel my booking?

Yes, it's free of charge, unless you have booked a special rate, until 24 hours before arrival, after this time the full charge applies

Our Open rate is non-refundable, but can be transferred to a different date within a year's period, when giving 7 days notice

All other special rates cannot be cancelled or transferred, so please check the rate details when booking

What time do you serve breakfast?

7am - 10am, Monday to Friday
7.30am - 10.30am, Saturday and Sunday

What options do we have for dining?

For ease, our Conservatory Bar and Atrium Bar offers in-house dining in a relaxed and informal setting throughout the week

If you are staying with is at the weekend, please let us know in advance as availability for dining may be limited

 

Do you offer room service?

Sorry, we do not offer room service

Bringing children aged 0-12 years?

We have cots and Z-beds for children for £30 per night, per child. Call us to check availability and capacity for your preferred room type

Can I bring my dog?

We have a dog-friendly room  you can request and for £50 per stay, your furry friend can stay and we'll equip your room with a dog bed, bowl and some doggie treats! 

Dogs are welcome in lounge and conservatory but if they are having a bit a funny five minutes or causing upset our other guests, we will kindly ask if you can relocate you to another area - don't worry there's plenty of grounds for them to enjoy!

Do you have a gym?

We have a small fitness room offering free weights, running machines, rowers and bikes

Please note that we do not have showering or swimming pool facilities

Is there free WiFi?

We offer complimentary WiFi throughout the hotel

Which train station is closest?

Ware train station is 2.5 miles away and a taxi to and from the venue costs approximately £7

How many car parking spaces do you have?

We have 200 spaces for cars

What is accessibility like at the hotel?

We love to welcome all our guests and strive to ensure the whole hotel is accessible to everybody. 

Our public areas are accessible for wheelchair users.

We have a bedroom which is accessible for a wheelchair user and has been adapted for easy and comfortable use. The rooms have handrails, an accessible shower and a low level basin in the bathroom. A fridge can also be requested for storing medications in bedrooms. Please request this room at the time of booking so we can be sure to accommodate you comfortably.

We hope to be able to welcome you to Fanhams Hall, if you have any accessibility needs or questions, please get in contact us on 01920 460511 and we'll do our best to meet your needs.

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