Good to Knows

Royal Berkshire Good to Knows

What key safety measure do I need to know about? Will I have to wear a mask?

In line with government guidelines, guests are required to wear a face mask when moving around the hotel and in public areas, unless you are enjoying food and drink

There are mandatory tasks where our team members are required to wear masks, however, where guidelines do not apply, wearing a mask is left to their personal discretion

Please demonstrate physical distancing to keep yourselves, fellow guests and our team as safe as possible

Please note our team members are not able to police government guidelines, so please be considerate to others at all times during your stay

Can you give me a sat nav link or post code?

Click here for directions through Google Maps, keep your eyes peeled for the sign to our hotel

Our post code is SL5 0PP

What time is check-in and check-out?

We invite all guests to check in from 3pm and ask that you have checked out of your room by 11am

If you arrive before your room is ready, we do ask you store your luggage in your car if possible to minimise contact with your belongings

Can I cancel my booking?

Yes, it's free of charge, unless you have booked a special rate, until 48 hours before arrival, after this time the full charge applies

Our Open rate is non-refundable, but can be transferred to a different date within a year's period, when giving 7 days notice

All other special rates cannot be cancelled or transferred, so please check the rate details when booking

How can I pay for my booking?

As rummaging around for coins becomes a thing of the past, we’ve now become cashless, so take your pick of card, phone or even watch to pay!

Everything you have throughout your stay can be charged to your room and settled on departure. 

What time do you serve breakfast?

Breakfast is served from 7:00am to 9.30am, Monday to Friday and from 8:00am to 10.30am on Saturday and Sundays.

Where can we order food during our stay?

Dinner is served in Fork restaurant from 5pm to 9.30pm with an all day dining menu also available. Pre-booking is advised.

Do you offer room service?

Sorry, we do not offer room service

Bringing children aged 0-12 years?

We have cots available for free and Z-beds for children for £30 per night, per child. Call us to check availability and capacity for your preferred room type

Can I bring my dog?

We have a selection dog-friendly rooms you can pick from and for £30 per stay, your furry friend can stay and we'll equip your room with a dog bed, bowl and some doggie treats! 

Dogs are welcome in The Polo Bar but if they are having a bit a funny five minutes or causing upset our other guests, we will kindly ask if you can relocate you to another area - don't worry there's plenty of grounds for them to enjoy!

Is there free WiFi?

We offer complimentary WiFi throughout the hotel

Which train station is closest?

We recommend that guests use Ascot Train Station, 2.3 miles from the Venue as there is a taxi rank there - taxis to and from the Royal Berkshire cost approximately £8

Alternatively, guests may wish to use Sunningdale Train Station, 1.7 miles from the Venue but please note that there is not a taxi rank here

How many spaces do you have in the car park?

Our car park can accommodate approximately 150 vehicles

What is accessibility like at the hotel?

We love to welcome all our guests and strive to ensure the whole hotel is accessible to everybody

Our public areas are accessible for wheelchair users with a ramp

We have a few bedrooms which are accessible for wheelchair users and has been adapted for easy and comfortable use. The rooms have handrails, an accessible shower and a low level basin in the bathroom. A fridge can also be requested for storing medications in bedrooms. Please request these at the time of booking so we can be sure to accommodate you comfortably

We hope to be able to welcome you to Royal Berkshire, if you have any accessibility needs or questions, please get in contact us on 01344 623322 and we'll do our best to meet your needs