Good to Knows
Take a look below at some of our frequently asked questions and general 'good to knows' before your stay
In line with government guidelines, guests are required to wear a face mask when moving around the hotel and in public areas, unless you are enjoying food and drink
There are mandatory tasks where our team members are required to wear masks, however, where guidelines do not apply, wearing a mask is left to their personal discretion
Please demonstrate physical distancing to keep yourselves, fellow guests and our team as safe as possible
Please note our team members are not able to police government guidelines, so please be considerate to others at all times during your stay
Click here for directions through Google Maps, keep your eyes peeled for the sign to our hotel
Our post code is SL5 0PP
We invite all guests to check in from 3pm and ask that you have checked out of your room by 11am
If you arrive before your room is ready, we do ask you store your luggage in your car if possible to minimise contact with your belongings
Yes, it's free of charge, unless you have booked a special rate, until 48 hours before arrival, after this time the full charge applies
Our Open rate is non-refundable, but can be transferred to a different date within a year's period, when giving 7 days notice
All other special rates cannot be cancelled or transferred, so please check the rate details when booking
As rummaging around for coins becomes a thing of the past, we’ve now become cashless, so take your pick of card, phone or even watch to pay!
Everything you have throughout your stay can be charged to your room and settled on departure.
Breakfast is served from 7:00am to 9.30am, Monday to Friday and from 8:00am to 10.30am on Saturday and Sundays.
Dinner is served in Fork restaurant from 5pm to 9.30pm with an all day dining menu also available. Pre-booking is advised.
Sorry, we do not offer room service
We have cots available for free and Z-beds for children for £30 per night, per child. Call us to check availability and capacity for your preferred room type
We have a selection dog-friendly rooms you can pick from and for £30 per stay, your furry friend can stay and we'll equip your room with a dog bed, bowl and some doggie treats!
Dogs are welcome in The Polo Bar but if they are having a bit a funny five minutes or causing upset our other guests, we will kindly ask if you can relocate you to another area - don't worry there's plenty of grounds for them to enjoy!
We offer complimentary WiFi throughout the hotel
We recommend that guests use Ascot Train Station, 2.3 miles from the Venue as there is a taxi rank there - taxis to and from the Royal Berkshire cost approximately £8
Alternatively, guests may wish to use Sunningdale Train Station, 1.7 miles from the Venue but please note that there is not a taxi rank here
Our car park can accommodate approximately 150 vehicles
We love to welcome all our guests and strive to ensure the whole hotel is accessible to everybody
Our public areas are accessible for wheelchair users with a ramp
We have a few bedrooms which are accessible for wheelchair users and has been adapted for easy and comfortable use. The rooms have handrails, an accessible shower and a low level basin in the bathroom. A fridge can also be requested for storing medications in bedrooms. Please request these at the time of booking so we can be sure to accommodate you comfortably
We hope to be able to welcome you to Royal Berkshire, if you have any accessibility needs or questions, please get in contact us on 01344 623322 and we'll do our best to meet your needs