Good to Knows

Take a look below at some of our frequently asked questions and general 'good to knows' before your stay

  • The Hotel
  • Dining
  • Spa & Fitness
The Hotel
What key safety measure do I need to know about? Will I have to wear a mask?

In line with government guidelines, guests are required to wear a face mask when moving around the hotel and in public areas, unless you are enjoying food and drink

There are mandatory tasks where our team members are required to wear masks, however, where guidelines do not apply, wearing a mask is left to their personal discretion

Please demonstrate physical distancing to keep yourselves, fellow guests and our team as safe as possible

We respectfully ask guests to follow the guidance on the signs located around the hotel and spa

Please note our team members are not able to police government guidelines, so please be considerate to others at all times during your stay

 

Can you give me a sat nav link or post code?

Click here for directions through Google Maps, keep your eyes peeled for the sign to our hotel

Our post code is RH13 6PS

What time is check-in and check-out?

We invite all guests to check in from 3pm and ask that you have checked out of your room by 11am

If you arrive before your room is ready, or want to use the extra spa time you have after check-out, we do ask you store your luggage in your car if possible to minimise contact with your belongings

Can I cancel my booking?

Yes, it's free of charge, unless you have booked a special rate, until 48 hours before arrival, after this time the full charge applies

Our Open Term rate is non-refundable, but can be transferred to a different date within a year's period, when giving 7 days notice

All other special rates cannot be cancelled or transferred, so please check the rate details when booking

Bringing children aged 0-12 years?

We have cots available for free and z-beds for children for £25 per night, per child, including breakfast. Call us to check availability and capacity for your preferred room type

The spa is mainly an adult only environment but children can use the indoor pool and outdoor swim pond in dedicated splash times, click here for more details

Can I bring my dog?

We have a selection dog-friendly rooms you can pick from and for £50 per stay, your furry friend can stay and we'll equip your room with a dog bed, bowl and some doggie treats! 

Dogs are welcome in the bar and lounge but if they are having a bit of a funny five minutes or causing upset our other guests, we will kindly ask if you can relocate to another area - don't worry there's plenty of grounds for them to enjoy!

Is there free WiFi?

We offer complimentary WiFi throughout the hotel

Which train station is closest?

The nearest station is Horsham Train Station, 5 miles or 10 minutes away. You will be able to take a taxi to South Lodge from the taxi rank at the station

What is accessibility like at the hotel?

We love to welcome all our guests and strive to ensure the whole hotel is accessible to everybody 

Our public areas are accessible for wheelchair users, with the exception of The Cellar. A fridge can be requested for storing medications in bedrooms

Several of our rooms and suites are accessible for wheelchair users and have emergency pull cords, handrails, accessible showers and low level basins

We hope to be able to welcome you to South Lodge, if you have any accessibility needs or questions, please get in contact us on 01403 892235 and we'll do our best to meet your needs

Dining
What are the breakfast serving times? Why am I being asked to book a breakfast time?

Breakfast in the Camellia restaurant

7am - 10am, Monday to Friday

7.30am - 10.30am, Saturdays, Sundays and Bank Holidays

Brunch in the Botanica restaurant

8am - 11.45am Daily

Or feel free to order breakfast to your room or suite

We are currently asking for a breakfast / brunch time to be booked in advance to allow for safe, distanced dining at a time that suits you. Our reservations team will be in touch prior to arrival

What are Camellia restaurant's opening hours?

Lunch
Sunday: 12.30pm - with tables last seated at 2pm

Dinner
Monday to Thursday: 6.30pm with tables last seated at 8pm
Friday to Sunday: 6pm with tables last seated at 8pm

The Camellia will close at 10pm in line with government guidelines

What are The Pass restaurant's opening hours?

The Pass is currently closed until further notice

What are Botanica restaurant's opening hours?

Monday to Thursday 8am - 8pm
Friday to Sunday 8am - 8.30pm

Brunch
8am - 11.45am

All day dining
12pm - 6pm

Dinner
6pm - with last tables seated at 8pm / 8.30pm

Botanica will close at 10pm in line with government guidelines

What time do you serve afternoon tea?

We serve afternoon tea from 1.30pm to 4pm every day of the week. Advance booking is highly recommended

Do you offer room service?

Yes, we offer 24 hour room service. Please refer to the room service menu on the tablet in your room

Spa
What are the spa opening times and when can I have access?

OPENING TIMES
Monday - Friday 6am - 9pm
Saturday and Sunday 7am - 9pm

Please note our thermal cabins are currently closed following government guidelines

SPA ACCESS
Bookings made directly with us;
Access to the spa is from 3pm on the day of arrival, until 2pm on the day of departure. If you are splashing out on one of our special room categories, you will enjoy even further extended spa access, take a look at the room details for more information

Bookings not made directly with us (via online travel agents);
Access to the spa is restricted from 3pm on the day of arrival, until 12pm on the day of departure

CHILDREN (UNDER 16)
Whilst the spa is primarily an adult only environment to keep a calm and relaxed atmosphere, we do have dedicated splash times when children under 16 years are allowed in the indoor swimming pool and outdoor swim pond (not the hydrotherapy pool, or thermal area)

Splash times
8am - 9:30am and 4pm -5:30pm

FITNESS
The 2,000 sq. ft. gym with 21 fitness machines, specialist weights area and TRX rig and the spin and holistic studios, offer a wide range of fitness activities and classes for you to enjoy, including personal training services. Gym sessions, fitness classes and personal training services will need to be booked 72 hours in advance via reservations or spa reception

Can I visit the gym and attend fitness classes?

You are welcome to use the gym and enjoy our fitness classes free of charge during your stay. You can also book a personal trainer service for your stay too

For a session in the gym, one of our fitness classes or to book a personal trainer, you will need to book 72 hours in advance of your stay as we have a limited availability to keep as safe an environment a possible

Want to enjoy a spa treatment during your stay?

SPA TREATMENTS
We all love a relaxing treatment and that's why we can get pretty booked up! We recommend booking in advance but if you have left it until you arrive, head to reception and we'll see if we can fit you in

RIDGEVIEW BEAUTY BAR
From manicures and pedicures through to a variety of make-up experiences, you can sit back and relax as you're beautified, all with an exceptional glass of Ridgeview English sparkling wine only a tap away if you choose!

Can I get some refreshments by the outdoor wild swimming pool?

Yes, The Watershed bar provides a refreshing range of drinks and gelato beside our wild swimming pool

Monday - Sunday
11am - 6pm in summer months

What safety measures are in place in the spa?

We have some 'Guide to spa' procedures in place to keep the spa a safe and relaxing environment for you and our team. Click here to view Guide to Spa

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