Good to Knows

Take a look below at some of our frequently asked questions and general 'good to knows' before your stay

  • The Hotel
  • Dining
  • Golf
The Hotel
What key safety measures do I need to know about? Will I have to wear a mask?

In line with government guidelines, guests are required to wear a face mask when moving around the hotel and in public areas, unless you are enjoying food and drink

There are mandatory tasks where our team members are required to wear masks, however, where guidelines do not apply, wearing a mask is left to their personal discretion

Please demonstrate physical distancing to keep yourselves, fellow guests and our team as safe as possible

Please note our team members are not able to police government guidelines, so please be considerate to others at all times during your stay

What time is check-in and check-out?

We invite all guests to check in from 3pm and ask that you have checked out of your room by 11am

If you arrive before your room is ready, or want to explore the grounds after after check-out, we do ask you store your luggage in your car if possible to minimise contact with your belongings

Can I cancel my booking?

Yes, it's free of charge, unless you have booked a special rate, until 48 hours before arrival, after this time the full charge applies

Our Open rate is non-refundable, but can be transferred to a different date within a year's period, when giving 7 days notice

All other special rates cannot be cancelled or transferred, so please check the rate details when booking

Do you have a gym and other fitness facilities?

Yes we do have The Loft gym available for use at the golf club, gym sessions will need to be booked in advance to manage safe numbers and cleaning in our gym. You can take a look at the gym safety measures being put in place by clicking here

We also have a tennis court and running maps available from reception

Bringing children aged 0-12 years?

We have cots available for free and z-beds for children under 12 for £27 per night, per child. Our Cosy rooms don't accommodate cots or extra beds but we have rooms in all other categories that do. Call us to check availability and capacity for your preferred room type

The Bybrook restaurant is adult only environment to retain a calm and quiet atmosphere, but we have dining available for all in our pub, The Castle Inn, along with our casual dining menu for food in one of our lounges or you're welcome to order room service

Can I bring my dog?

Yes, we have a selection of dog-friendly rooms in our Mews Cottages you can pick from and for £50 per stay, your furry friend can stay and we'll equip your room with a dog bed, bowl and some doggie treats! 

Dogs are welcome in the front hall lounge but if they are having a funny five minutes or causing upset for our other guests we will kindly ask if we can relocate you to another area - don't worry there's plenty of grounds for them to enjoy!

Is there free WiFi?

Yes, we offer complimentary WiFi throughout the resort

What's the nearest train station?

Chippenham Train Station is nearest to us which is 6.5 miles or a 16 minute drive away. There is a permanent taxi rank at the front of the station

Do you have any beauty or spa facilities?

Whilst we don't have a pool or spa on site, beauty treatments are available in The Potting Shed. These are subject to availability, please ask for more details

What is accessibility like at the hotel?

We love to welcome all our guests and strive to ensure the whole hotel is accessible to everybody.

Our public areas are accessible for wheelchair users, but unfortunately our guest toilets do not have disabled access

We have a beautiful Cosy room in our Mews Cottages, called Homestead, which is accessible for wheelchair users and has been adapted for easy and comfortable use. The room has handrails, an accessible shower and a low level basin in the bathroom. A fridge can also be requested for storing medications in bedrooms. Please request these at the time of booking so we can be sure to accommodate you comfortably

We hope to be able to welcome you to The Manor House, if you have any accessibility needs or questions, please get in contact with us on 01249 782206 and we'll do our best to meet your needs

Can you give me a sat nav link or post code?

Click here for directions through Google Maps, keep your eyes peeled for the sign to our hotel

Our post code is SN14 7HX

What time do you serve breakfast? Why am I being asked to book a breakfast time?

Breakfast is served 7am to 11am everyday

We are currently asking for a breakfast time to be booked in advance to allow for safe, distanced dining at a time that suits you. Our reservations team will be in touch prior to arrival

What dining options can you offer me?

Bybrook restaurant
August and September
6.30pm - 8.30pm, Friday - Sunday
Sunday lunch is currently not available

Casual dining
We offer an all day casual dining menu which can be enjoyed in the lounge spaces during your stay

The Castle Inn
Our pub is just a short walk up into Castle Combe village offering an array of delicious dishes too
All day dining 12pm - 8.30pm 
Cream tea 3pm - 6pm

What time do you serve afternoon tea?

Afternoon Tea and cream tea are served in our lounges everyday from 1pm - 5.30pm

Do you offer room service?

Yes, we offer 24 hour room service - please refer to the room service menu on the tablet in your room

Can I visit the golf club and what times is it open?

You don't need to be a member to enjoy our golf course, you can book a visitor tee time from our golf club page to experience our 18 hole championship course

Monday - Friday 8am - 7pm
Saturday and Sunday 7am - 7pm

WINTER 2019/20
Monday - Friday 8am - 5pm
Saturday and Sunday 7am - 5pm

What safety measure are in place at the golf club?

We have some 'Guide to Golf' procedures in place to keep you and our team safe and happy when golfing. Click here to view these and book a tee time

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