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Good to know

Take a look below at some of our frequently asked questions and general 'good to knows' before your stay

  • Hotel
  • Dining
  • Spa & Fitness
What key safety measures do I need to know about? Will I have to wear a mask?

From the 27th January, it is no longer a legal requirement to wear a mask indoors, so you and our Exclusive team have the choice on whether they would like to continue to wear a mask. Our spa therapists will continue to wear their masks or visors during treatments and we recommend guests do so too, for maximum safety during prolonged close contact.

We will be keeping in place our screens at reception, along with sanitising stations around the hotel and do ask you continue to demonstrate physical distancing where possible to keep yourselves, fellow guests and our team as comfortable and safe as possible.

Can you give me a sat nav link or post code?

Click here for directions through Google Maps, keep your eyes peeled for the sign to our hotel

Our post code is GU19 5EU

What time is check-in and check-out?

When you book direct with us, you get extended access: 

Cosy, Traditional and Smart rooms
Check-in from 3pm, check-out by 11am
Spa access from 3pm on the day of arrival until 2pm on the day of departure.

Classic Junior Suite and Plush Junior Suite
Check-in from 3pm, check-out by 11am
Spa access from 1pm on the day of arrival, until 2pm on the day of departure.

Suites, Muirfield, Heywood, Twickenham and The Granary
Check-in from 3pm, check-out by 12pm - a later check-out may be available on request.
Spa access from 12noon on the day of arrival, until 2pm on the day of departure.

When you book elsewhere (via online travel agents like Booking.com);

For all room types
Check-in from 3pm, check-out by 11am.
Spa access from from 4pm on the day of arrival, until 12pm on the day of departure.

If you arrive before your room is ready, or want to use the extra spa time you have after check-out, we recommend you store your luggage in your car if possible to minimise contact with your belongings, or we can hold your luggage for you, just drop into reception.

Can I cancel my booking?

Yes, it's free of charge, unless you have booked a special rate, until 7 days before arrival, after this time the full charge applies

Our Open rate is non-refundable, but can be transferred to a different date within a year's period, when giving 7 days notice

All other special rates cannot be cancelled or transferred, so please check the rate details when booking

How can I pay for my booking?

As rummaging around for coins becomes a thing of the past, we’ve now become cashless, so take your pick of card, phone or even watch to pay!

Everything you have throughout your stay can be charged to your room and settled on departure. 

Bringing children aged 0-12 years?

We have cots and Z-beds available in our rooms, excluding Cosy rooms, for children aged up to 12 years.

Children under 2 years are free of charge. Children aged 3-15 a £40 bed and breakfast supplement will apply.

The spa is adult only but children can use the outdoor pool, with access to an outdoor changing hut and toilet.

Can I bring my dog?

Want to bring your beloved pooch? We have a selection of dog-friendly rooms you can pick from for £40 per stay for maximum of two dogs, your furry friends can stay and we'll equip your room with a dog bed, bowl and some doggie treats!

Is there free WiFi?

We offer complimentary WiFi throughout the hotel

Things to do before check in

Before 3pm you are more than welcome to have a bite to eat such as lunch or afternoon tea or sit by the fireplace in our drawing room with a tea or coffee

We also have a croquet set and two adult bikes you can enjoy on request from reception

If you arrive before your room is ready, we do ask you store your luggage in your car if possible to minimise contact with your belongings

Which train station is closest?

We recommend using Sunningdale Train Station as this station consistently has taxis outside. It is a 10 minutes journey, 4.7 miles from the hotel

Bagshot train station is only 1.6 miles away, though a small quiet station, you will need to arrange for a taxi transfer to the hotel

What is accessibility like at the hotel?

Our aim is to ensure that every guest’s visit to Pennyhill Park is as enjoyable and relaxing as possible. 

We have a disabled access room named Lansdown, which is located on the ground floor and includes an assistance bars in the showers. There is a slight slope down to get to the room, which is accessible for wheelchair users but may need some assistance due to the gradient. 

A fridge may be made available for medication upon request. We also have some other rooms which are easy access to help with mobility issues.

Our restaurants and bar are located on the ground floor within the main hotel and our spa is wheelchair accessible via ramp and lift, to access the different levels. However we would not recommend guests in a wheelchair to be staying alone, as getting around the estate can be challenging.

Some of our meeting rooms and private dining rooms are accessible.

We hope to be able to welcome you to Pennyhill Park, if you have any accessibility needs or questions, please get in contact us on 01276 486150 and we'll do our best to meet your needs.

What are the breakfast serving times? Why am I being asked to book a breakfast time?

Breakfast is served daily in Hillfield restaurant and Themis restaurant.

Weekdays: 7am until 10am
Weekends ans Bank Holidays: 7am until 11am

8am until 10am daily

Or feel free to order breakfast to your room or suite

When are the restaurants open?

For Michelin starred dining at Latymer click here

For hyper-local dining at Hillfield click here 

What's the dress code in Latymer

We ask that guests dining at Latymer do not wear jeans or trainers

Jackets are not required


Do you offer room service?

We offer 24 hour room service of which can be ordered from your tablet in your room.

Do you offer corkage?

Unfortunately we do not allow you to bring your own wine.

What are the spa opening times and when can I have access?

Opening times
6am - 9pm, Monday to Friday
7am - 9pm, Saturday and Sunday
The spa is available to those aged 16 years and over. Children are welcome to enjoy the outdoor pool where there is a changing hut and toilet hut poolside.

Festive opening times
Christmas Eve, 6am - 7pm
Christmas Day, 8am - 3pm
Boxing Day, 8am - 8pm
New Year's Eve, 6am - 7pm
New Year's Day, 9am - 8pm

Spa access for hotel residents
Bookings made directly with us;
Cosy, Traditional and Smart rooms - Access to the spa from 3pm on the day of arrival, until 2pm on the day of departure.
Classic Junior Suite and Plush Junior Suite - Access to the spa from 1pm on the day of arrival, until 2pm on the day of departure.
Suites, Muirfield, Heywood, Twickenham and The Granary - Access to the spa from 12noon on the day of arrival, until 2pm on the day of departure.

Bookings not made directly with us (via online travel agents);
Access to the spa is restricted from 4pm on the day of arrival, until 12pm on the day of departure.

Spa day access
All spa day packages have spa access from 9am until closing, unless the package is an afternoon spa day where it specifies access hours in the description before purchase.

Can I visit the gym and attend fitness classes?

We have a 3000 sq.ft. gym located on the ground floor of The Spa. As a resident of the hotel, you are welcome to use the gym and enjoy our fitness classes free of charge during your stay.

Hotel residents and spa day guests can book fitness classes 24 hours in advance.  

There is also an exercise mat in your room for use during your stay. You can also purchase one of these at reception if you would like to take it away.

Can I book a spa treatment during my stay?

We all love a relaxing treatment and that's why we can get pretty booked up! We recommend booking in advance but if you have left it until you arrive, head to reception and we'll see if we can fit you in.

Is there a treatment service charge?

There is a 10% service charge for all treatments, unless you have purchased a spa day or break package fro us, in which case the service charge is already included.

Can I get some refreshments by the outdoor pool?

Our Pool View Bar is open daily during the summer months, weather dependent. 

Drink service: 9am - 7pm 
Food service: 12pm - 5pm

In the winter months the Indoor Pool Bar is open for drinks service 11am-7pm

Please note that whilst you can enjoy beverages in The Spa, we kindly request that drinks are not consumed in our pools or hot tubs

What safety measures are in place in the spa?

We have the highest standard of cleanliness through the spa to keep it a safe and relaxing environment for you and our team. Screens are in place at spa reception and we have sanitising stations available throughout. 

In line with government guidelines, it is no long mandatory to wear a face mask in the spa, it is a personal choice. Our
 therapists however will remain wearing masks and/or visors during your treatment.