Good to knows
Take a look below at some of our frequently asked questions and general 'Good to Knows' before your stay
What time is check-in and check-out?
We invite all guests to check in from 3pm and ask that you have checked out of your room by 11am.
If you arrive before your room is ready or want to explore the village after check-out, we'd be happy to keep hold of your luggage for you.
Can I cancel my booking?
Yes, it's free of charge, unless you have booked a special rate, until 2 days before arrival, after this time the full charge applies. Please refer to your confirmation email for full details of your booking.
Where should I park?
Limited parking is available in the village outside the pub. Parking is also available free of charge at The Manor House which is just next door, subject to availability.
Do you accept cash?
We are a cashless business so take VISA, Mastercard, Maestro, Switch, American Express, Apple Pay and Google Pay.
Do you have a gym and other fitness facilities?
Yes, we have The Loft gym available for use in the Clubhouse at The Manor House Golf Club which is a 20 minute walk or 5 minute buggy ride from the inn. There is a charge of £20 per guest, per stay for use of The Loft. A key card can be collected from Reception at The Manor House.
The Manor House also has a tennis court and running maps available from Reception. There are somtimes private events taking place at The Manor House so if you're planning to use the tennis court or any other facilities at the hotel, please do check these will be available when you make your booking to avoid disappointment.
Will I have access to the facilities at The Manor House during my stay?
Yes, however there are sometimes private events taking place at the hotel so if you're planning to enjoy the grounds or grab a bite to eat there, please do check these will be available when you make your booking to avoid disappointment.
Bringing children aged 0-12 years?
We have cots available for free and z-beds for children under 12 for £20 per night, per bed. We have a limited number of rooms that can accommodate children so please call us to check availability and capacity for your preferred room type.
Can I bring my dog?
We have a couple of dog-friendly rooms for you to pick from. For an additional charge of £20 per stay for a maximum of one dog, your furry friend can stay and we'll equip your room with a dog bed, blanket and bowl! Please contact us directly to check availability of our dog friendly rooms.
Dogs are welcome in all public areas but if they are having a funny five minutes or causing upset for our other guests we will kindly ask if we can relocate you to another area.
Is there free WiFi?
Yes, we offer complimentary WiFi throughout the inn.
What's the nearest train station?
Chippenham Train Station is nearest to us which is 6.5 miles or a 16 minute drive away. There is a permanent taxi rank at the front of the station.
Do you have any beauty or spa facilities?
We don't have a pool or spa on site.
What is accessibility like at the inn?
We love to welcome all our guests and strive to ensure the premises are accessible as possible, though naturally spaces in a 12th century building can be quite difficult,
If you have any accessibility needs, please get in contact with us on 01249 783030 and we'll do our best to meet your needs.
Can you give me a sat nav link or post code?
Click here for directions through Google Maps, keep your eyes peeled for the sign to our hotel.
Our post code is SN14 7HN.
What time do you serve breakfast?
Breakfast is served 7.30am to 10am every day.
What dining options can you offer me?
The Castle Inn
Lunch 12pm - 2.30pm
'Inn Between' 3.00pm - 5.00pm
Dinner 6.00pm - 8.30pm
Our hotel, The Manor House, also has some options available to you during your stay...
Bybrook
6.00pm - 8.30pm, Wednesday - Sunday
Lounge dining
12pm - 8.45pm
There are sometimes private events taking place at the hotel so if you're planning to grab a bite to eat there, please do check these will be available when you make your booking to avoid disappointment.
Do you offer room service?
Sorry, we do not offer room service.
Can I visit the golf club and what times is it open?
You don't need to be a member to enjoy our golf course, you can book a tee time from our golf club page to experience our 18 hole championship course and we have special rates available for residents of the inn.
Tee Times available from 11.00am each day, subject to availability
The Clubhouse is open from 9.00am until 6.30pm (last orders at 6pm) everyday.
