Good to Knows

Take a look below at some of our frequently asked questions and general 'good to knows' before your stay

  • The Inn
  • Dining
  • Golf
The Inn
What key safety measures do I need to know about? Will I have to wear a mask?

In line with government guidelines, guests are required to wear a face mask when moving around the inn and in public areas, unless you are enjoying food and drink

There are mandatory tasks where our team members are required to wear masks, however, where guidelines do not apply, wearing a mask is left to their personal discretion

Please demonstrate physical distancing to keep yourselves, fellow guests and our team as safe as possible

Please note our team members are not able to police government guidelines, so please be considerate to others at all times during your stay

What time is check-in and check-out?

We invite all guests to check in from 3pm and ask that you have checked out of your room by 11am

If you arrive before your room is ready, or want to explore the grounds after after check-out, we do ask you store your luggage in your car if possible to minimise contact with your belongings

Can I cancel my booking?

Yes, it's free of charge, unless you have booked a special rate, until 48 hours before arrival, after this time the full charge applies

Our Open rate is non-refundable, but can be transferred to a different date within a year's period, when giving 7 days notice

All other special rates cannot be cancelled or transferred, so please check the rate details when booking

Do you have a gym and other fitness facilities?

Yes we do have The Loft gym available for use in the Clubhouse at The Manor House. Gym sessions will need to be booked in advance to manage safe numbers and cleaning in our gym. You can take a look at the gym safety measures being put in place by clicking here

We also have a tennis court and running maps available from The Manor House hotel reception

Bringing children aged 0-12 years?

We have cots available for free and z-beds for children under 12 for £20 per night, per child. Call us to check availability and capacity for your preferred room type

Can I bring my dog?

Dogs are welcome in the pub but if they are having a funny five minutes or causing upset for our other guests we will kindly ask if we can relocate you outside or to another area. Our bedrooms aren't currently dog friendly

Is there free WiFi?

Yes, we offer complimentary WiFi throughout the resort

What's the nearest train station?

Chippenham Train Station is nearest to us which is 6.5 miles or a 16 minute drive away. There is a permanent taxi rank at the front of the station

Do you have any beauty or spa facilities?

Whilst we don't have a pool or spa on site, beauty treatments are available in The Potting Shed at The Manor House. These are subject to availability, please ask for more details

What is accessibility like at the inn?

We love to welcome all our guests and strive to ensure the premises are accessible as possible, though naturally spaces in a 12th century building can be quite difficult

If you have any accessibility needs, please get in contact with us on 01249 783030 and we'll do our best to meet your needs

Can you give me a sat nav link or post code?

Click here for directions through Google Maps, keep your eyes peeled for the sign to our hotel

Our post code is SN14 7HN

Dining
What time do you serve breakfast? Why am I being asked to book a breakfast time?

Breakfast is served 7am to 10am everyday

What dining options can you offer me?

The Castle Inn
All day dining 12pm - 2.30pm and 6.30pm - 8.30pm 
Cream Tea and takeaway sandwiches are available 3pm - 6pm

Our hotel, The Manor House, also has some options available to you during your stay...

Bybrook
September and October
6.30pm - 8.30pm, Friday - Sunday
Sunday Lunch is currently not available

Casual dining
We offer an all day and dinner casual dining menu which can be enjoyed in the lounge spaces during your stay

Do you offer room service?

Sorry, we do not offer room service.

Golf
Can I visit the golf club and what times is it open?

You don't need to be a member to enjoy our golf course, you can book a visitor tee time from our golf club page to experience our 18 hole championship course

Tee Times available from 8.00am - 9.00pm
The Clubhouse is open from midday until 8.00pm everyday

 

What safety measure are in place at the golf club?

We have some 'Guide to Golf' procedures in place to keep you and our team safe and happy when golfing. Click here to view these and book a tee time

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