Good to Knows
Take a look below at some of our frequently asked questions and general 'good to knows' before your stay
- The Hotel
- Spa & Fitness
From the 27th January, it is no longer a legal requirement to wear a mask indoors, so you and our Exclusive team have the choice on whether they would like to continue to wear a mask. Our spa therapists will continue to wear their masks or visors during treatments and we recommend guests do so too, for maximum safety during prolonged close contact.
We will be keeping in place our screens at reception, along with sanitising stations around the hotel and do ask you continue to demonstrate physical distancing where possible to keep yourselves, fellow guests and our team as comfortable and safe as possible.
Click here for directions through Google Maps, keep your eyes peeled for the sign to our hotel
Our post code is RH13 6PS
We invite all guests to check in from 3pm and ask that you have checked out of your room by 11am
If you arrive before your room is ready, or want to use the extra spa time you have after check-out, we do ask you store your luggage in your car if possible to minimise contact with your belongings
Yes, it's free of charge, unless you have booked a special rate, until 7 days before arrival, after this time the full charge applies
Our Open Term rate is non-refundable, but can be transferred to a different date within a year's period, when giving 7 days notice
All other special rates cannot be cancelled or transferred, so please check the rate details when booking
As rummaging around for coins becomes a thing of the past, we’ve now become cashless, so take your pick of card, phone or even watch to pay!
Everything you have throughout your stay can be charged to your room and settled on departure.
We have cots available for free and z-beds for children for £40 per night, per child, including breakfast. Call us to check availability and capacity for your preferred room type
The spa is mainly an adult only environment but children can use the indoor pool and outdoor swim pond in dedicated splash times, click here for more details
Want to bring your beloved pooch? We have a selection of dog-friendly rooms you can pick from for £40 per stay for maximum of two dogs, your furry friend can stay and we'll equip your room with a dog bed, bowl and some doggie treats!
Dogs are welcome in the bar and lounge but if they are having a bit of a funny five minutes or causing upset our other guests, we will kindly ask if you can relocate to another area - don't worry there's plenty of grounds for them to enjoy!
We offer complimentary WiFi throughout the hotel
The nearest station is Horsham Train Station, 5 miles or 10 minutes away. You will be able to take a taxi to South Lodge from the taxi rank at the station
We love to welcome all our guests and strive to ensure the whole hotel is accessible to everybody
Our public areas are accessible for wheelchair users, with the exception of The Cellar. A fridge can be requested for storing medications in bedrooms
Several of our rooms and suites are accessible for wheelchair users and have emergency pull cords, handrails, accessible showers and low level basins
We hope to be able to welcome you to South Lodge, if you have any accessibility needs or questions, please get in contact us on 01403 892235 and we'll do our best to meet your needs
Breakfast in the Camellia restaurant
7am - 10am, Monday to Friday
7.30am - 10.30am, Saturdays, Sundays and Bank Holidays
Brunch in the Botanica restaurant
8am - 11.45am Daily
Or feel free to order breakfast to your room or suite
For seasonal country house dining in Camellia click here
For Michelin starred dining in The Pass click here
For our Mediterranean influenced spa dining in Botanica click here
You will have 90 minutes to relax and enjoy the delicious dishes and drinks from our Botanica team.
We serve afternoon tea from 1.30pm to 4pm every day of the week. Advance booking is highly recommended
Yes, we offer 24 hour room service. Please refer to the room service menu on the tablet in your room
Monday - Friday 6am - 10pm
Saturday and Sunday 7am - 10pm
Whilst the spa is primarily an adult only environment to keep a calm and relaxed atmosphere, we do have dedicated splash times when children under 16 years are allowed in the indoor swimming pool and outdoor swim pond (not the hydrotherapy pool, or thermal area)
8am - 9:30am and 4pm -5:30pm
SPA ACCESS FOR HOTEL RESIDENTS
Bookings made directly with us;
Access to the spa is from 3pm on the day of arrival, until 2pm on the day of departure. If you are splashing out on one of our special room categories, you will enjoy even further extended spa access, take a look at the room details for more information
Bookings not made directly with us (via online travel agents);
Access to the spa is restricted from 4pm on the day of arrival, until 12pm on the day of departure
SPA DAY ACCESS
All spa day packages have spa access from 9am until closing, unless the package is an afternoon spa day where it specifies access hours in the description before purchase.
FESTIVE OPENING HOURS
Splash times run as usual throughout the festive period.
Spa: 7am – 8pm | Botanica: 8am – 6pm
Spa: 8am – 3pm | Botanica: 8am – 12pm
Spa: 8am – pm | Botanica: 8am – 6pm
New Year’s Eve
Spa: 6am – 8pm | Botanica: 8am – 6pm
New Year’s Day
Spa: 7am – 9pm | Botanica: 8am – 6pm
All of the spa facilities are currently available.
You are welcome to use the gym and enjoy our fitness classes free of charge during your stay. You can also book a personal trainer service for your stay too
For a session in the gym, one of our fitness classes or to book a personal trainer, you will need to book 72 hours in advance of your stay as we have a limited availability to keep as safe an environment a possible
We all love a relaxing treatment and that's why we can get pretty booked up! We recommend booking in advance but if you have left it until you arrive, head to reception and we'll see if we can fit you in.
There is a 10% service charge for all treatments, unless you have purchased a spa day or break package for us, in which case the service charge is already included.
Yes, The Watershed bar provides a refreshing range of drinks and gelato beside our wild swimming pool
Monday - Sunday
11am - 6pm in summer months
We have the highest standard of cleanliness through the spa to keep it a safe and relaxing environment for you and our team. Screens are in place at spa reception and we have sanitising stations available throughout.
In line with government guidelines, it is no long mandatory to wear a face mask in the spa, it is a personal choice. Our therapists however will remain wearing masks and/or visors during your treatment.