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Guide to Spa

We kindly ask that these rules are adhered to at all times in order to ensure the safety of members, visitors and the team that are here to look after you. Please do not hesitate to bring any concerns to our attention.

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1. Spa Access

- You must either be a member, a hotel resident, have a table booked in Botanica, Ridgeview Beauty Bar appointment or a pre-booked spa day

- In line with government guidelines, it is no longer mandatory to wear a face mask at the hotel, it is a personal choice

- There are mandatory tasks where our team members are required to wear masks, however, where guidelines do not apply, wearing a mask is left to their personal discretion

-Please demonstrate physical distancing where possible to keep yourselves, fellow guests and our team as safe as possible

-Please note our team members are not able to police government guidelines, so please be considerate to others at all times during your stay

2. Booking & Arrival

- Booking a treatment or class in advance is compulsory. Contact our reservations team or speak with a member of staff on arrival to book

- The spa will be operating as a cashless environment therefore payment is by card prior to arrival or on the day

- If you need to cancel your appointment due to Covid-19 please contact us with as much notice as possible and we can reschedule it for you



3. Check-in

- Mandatory check in at the spa reception for all members, their guests and residents. The spa is open from 6am-10pm (midweek) and 7am-9pm (weekends)

- Towels and robes and flipflops will be available

4. Spa Facilities

- The Spa is open with the gym, all pools, the sauna, steam rooms and mud room fully accessible 

5. Current Available Treatments

- Sanitising stations will be available throughout the spa; before your treatment you will be asked to complete a hand washing ritual with your therapist

- For all treatments, it is optional for both the therapists and guests to wear a mask