Guide to Spa

We kindly ask that these rules are adhered to at all times in order to ensure the safety of both fellow members and the team that are here to look after you. Please do not hesitate to bring any concerns to our attention.

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1. Spa Access

- You must either have a pre-booked appointment for one of the available services, a member or resident only

- You must not be in self-isolation or be required to self-isolate

- You must not be displaying COVID-19 symptoms

- You must not have returned from outside the UK in the last 14 days from a listed non-airbridge country

2. Booking & Arrival

- Booking a treatment, gym slot or tennis in advance is compulsory (overnight guests will have the option to book during pre-arrival call or online when making a room booking. Members can access all bookings through their member's webpage)

- The spa will be operating as a cashless environment therefore payment is by card prior to arrival or on the day

- If you need to cancel your appointment due to Covid-19 please contact us with as much notice as possible and we can reschedule it for you

- Parking will be available in the main car park only, no valet parking or use of the turning circle – please practice physical distancing when parking your vehicle

- All members, their guests and residents will be made aware of our measures prior to their visit through the online confirmation emails

- You will be sent an email with a link to complete an online treatment consultation, we ask that you complete this before you arrive for your treatment

- Members their guests and residents should travel to the spa alone, or with a member of the same household or designated bubble

- Observe physical distancing always and resist the temptation to mingle

- Changing facilities will be available and would ask residents to use their rooms and members using the gym or classes come dressed and ready to go where possible

- Toilet facilities will be open and cleaned a at regular intervals

- Sanitising stations will be available throughout the spa; for access, throughout your visit and before your treatment you will be asked to complete a handwashing ritual with your therapist

3. Check-in

- Mandatory check in at the spa reception for all members, their guests and residents. The spa is open from 10.00am to 6.00pm during the month of July and 6am-9pm (midweek) and 7am-9pm (weekends) during the month of August

- Mandatory temperature checks will be taken on arrival via a state of the art retinal scanner. In the event the scanner displays two positive results for a high temperature members, guests and residents will be asked to leave immediately and recommended to self isolate and contact NHS 111

- While waiting to be served at the spa reception, a 1 metre + distance should be followed. There will be clear guidance in the reception areas. Please remain outside of this zone unless being served

- Spa retail items will be available to purchase from the retail areas within the spa, please be aware that there will be no testers available

- Towels and robes and flipflops will be available

4. Spa Facilities

- Already open - outdoor wild swimming pool, mud room, manicures, pedicures and body treatments, revised class timetable and sun loungers

- 17th July - vitality pool, Botanica 11am – 9pm and watershed for drinks and gelato from 11am – 6pm

- 25th July - gym, changing rooms and indoor pool

- 1st August - The Spa is open, excluding all facial treatments and thermal sequencing

- Thermal sequencing including sauna’s and steam rooms and indoor personal training – awaiting government lift in restrictions

- For all areas of spa there will be clear guidelines on property with regards to capacities, time restrictions and cleaning regimes where appropriate. We would ask these guidelines are followed at all times

5. Current Available Treatments

- Sanitising stations will be available throughout the spa; before your treatment you will be asked to complete a handwashing ritual with your therapist

- Screens will be positioned between the member, guest or resident and the therapist. For all body treatments the therapist will be wearing a visor

- During all treatments you have the option to wear a facemask if you would like

- We will ensure in accordance with social distancing that there is a 2m space between you and the next guest having a treatment.

6. Getting Home Safely

- Post-treatment, members should sanitise or wash their hands and head home. Any conversations should be limited and with social distancing strictly maintained (groups of six can meet outside whilst social distancing and following the 1 metre + rule)

- A staff member will be on-site at the spa until 6pm

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